Conditions of sale

Our items are NEW and ORIGINAL, we are official DEALERS of every brand we sell. We do not sell products on behalf of others nor entrust the sales of products to others. we have no other store locations or websites. All prices are VAT included.
Gioielleria M. Salvati snc, Via Ernesto Capocci 30, 80133 Naples, Italy - www.salvatigioielli.it
 

Shipping methods
Shipments are made with Poste italiane and/or our official courier

Service and Complaints
It is our best interest to safeguard our customer's demands and satisfaction. For any requests, questions, complaints or assistance please contact us: Contact us at 0815526364 - e-mail: info@salvatigioielli.it - thru mail: Salvati Gioielli snc Via Ernesto capocci 30 Naples 80133

Warranty
According to legal regulations and where it is required by the production holdings, our items are guaranteed for 24 months from the date of purchase except for any defect arising from manufacture. For any information contact us at tel. 0815526364

Returns and refunds
Sales on e-commerce of our products are identified as distance contracts, therefore governed according to the Legislative Decree n. 206/05 (art. 50 to 68) that regulates the field of distance, that is done outside of business premises. If the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form Gioelleria Salvati a reference to VAT), has the right to terminate the purchase contract for any reason, without explanation and without penalty. To exercise this right, the customer must send a written notice to Salvati Gioielli in the same manner, and within 10 working days from the date of receipt of the goods and also arrange the shipment of the aforesaid goods purchased at the office of Salvati Gioielli snc Via Ernesto Capocci 30-80133 - Naples.

The notice of withdrawal must be sent by registered mail with official receipt, addressed to Salvati Gioielli snc., Via Ernesto Capocci 30 80133 Naples or by telegram or fax sent in these terms by registered mail with return receipt. Once you have received the notice of termination, the Customer Service Department SALVATI GIOIELLI will immediately notify the customer either by email or telephone to return the goods with the simple care to indicate on the package their data such as name, surname, address and telephone number is not forgetting, however, that the goods must be received within the period prescribed by the law of the ten working days.
conditions for the right of withdrawal:

The law applies to product purchased in its entirety.
it can be exercised only on the withdrawal of the product purchased.
The products must be returned intact and in their original packaging, complete in all its parts (including any documentation and accessory equipment etc ...).
according to law, the shipping charges are paid by the customer;
the shipment until the certificate of receipt in our warehouse are under the full responsibility of the Client;
if the goods are damaged during shipping, SALVATI GIOIELLI shall notify the Customer thereof (within the working day following the receipt of the goods), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the good (if insured) in this case, the product will be returned, with shipping costs charged to the customer, while canceling the request for withdrawal;
SALVATI GIOIELLI is not responsible in any way for damage or theft / loss of goods returned.
on his arrival, the product will be inspected for any damages not caused by transport.

The right of withdrawal is lost for lack of the essential integrity of the good (packing and / or its contents), where SALVATI GIOIELLI finds:
The lack of the external / internal packaging;
the absence of elements of the product (if any accessories, instructions, warranty etc ...);
damage to the product for reasons other than transportation or for exceeding the time limits prescribed by law for causes not deriving from SALVATI GIOIELLI.
In case of forfeiture of the right of withdrawal, SALVATI GIOIELLI will return to sender the product purchased by charging the same shipping.

The right of withdrawal by the Customer does not apply in cases where the goods have been collected and paid into the store because in this case the transaction is transformed into a simple booking finalized at the time of purchase receipt or invoice from the store. It can not therefore be regarded as a transaction completed on-line or mail order but of their relationship with the owner of the shop affiliate under normal commercial premises.

APPLICABLE LAW AND JURISDICTION:

These Terms and Conditions and the relationship between Salvati Gioielli snc. and the consumer are governed by the law of the Italian Republic. Any dispute concerning, arising out of or related to these General Terms and Conditions shall be referred to the competent Court of the registered office of the Salvati Gioielli snc., Who is elected to all intents and purposes, the Court of Naples, at variance with the law. will refund the customer the full amount paid within 15 days from the date of return of the goods. The Buyer shall promptly provide the contact paypal or bank on which to obtain the transfer